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Customer Service Manual

Customer Service Manual is imperative for the development of the Raine & Horne franchise system and your business and is on loan to you during your franchise term. It shall remain the property of Raine & Horne at all times.

Sales Manual

At Raine & Horne our vision is to work alongside our Franchisees to create a team that is strong and successful in today’s competitive market.

Human Resource Manual

HR Manual is the cornerstone to the development of the Raine & Horne franchise system and is on loan to you during your franchise term. It shall remain the property of Raine & Horne at all times.

Employee Manual

Employment Handbook is designed to acquaint you with some of the policies and procedures of Raine & Horne. It explains some of your responsibilities and benefits as an Employee, and ensures compliance with the business franchise system, statutory regulations, moral obligations, fairness and flexibility.

Operation Manual

It is within the pages of this Operations Manual and other company Manuals the details of the system lie. The details of how we operate our business, what sets us apart from our competitors and what makes us Raine & Horne, are all explained for you and every other Franchisee to follow.

Marketing Manual

This Marketing Manual is the cornerstone to the development of the Raine & Horne franchise system and is on loan to you during your franchise term. It shall remain the property of Raine & Horne at all times. It includes all the necessary information and instructions on the Raine & Horne system as referred to in your Franchise Agreement.

Issues and Crisis Manual

In the event of an issue or crisis at Head Office, State Offices or at the office of a Raine & Horne franchisee, senior management are likely to be involved in managing a number of different matters in a very short space of time....

Public Relations Manual

PR is a great way to manage how the public (such as vendors, buyers, landlords and tenants) view your business. The best way to do this is through the media - print, TV, radio and Internet – because it reaches many people and is not considered to be paid advertising...

Marketing Resource Manual

Innovative marketing ideas to make your business the first call for buyers and sellers.


Extras

There is an extras section that includes informative white papers, downloads, media releases and a very useful forum called the Water Cooler where team members can leave ideas, ask questions and make comments.




"Your comments on the entire knowledge base or individual pages are welcome and will ensure that this is a living document." Angus Raine, CEO Raine & Horne.

You can access each manual from the Manuals section in the left hand navigation column or simply type in a search request in the search box and press search/go.

Additional features can be found under the Extras heading in the left hand navigation column. The marketing resources option will give you copies of brand advertisements and information. The styleguide is there as are media releases.

image:icon_leg.jpg


Please note that all contributions to Rhknowledge may be edited, altered, or removed by other contributors. If you don't want your writing to be edited mercilessly, then don't submit it here. You are also promising us that you wrote this yourself, or copied it from a public domain or similar free resource (see Project:Copyrights for details). DO NOT SUBMIT COPYRIGHTED WORK WITHOUT PERMISSION!

Retrieved from "http://rhknowledge.com.au/rhknowledge/index.php?title=Main_Page"
 

Main Page



From Rhknowledge
rh + knowledge


Media Releases

Read more


Customer Service Manual

Customer Service Manual is imperative for the development of the Raine & Horne franchise system and your business and is on loan to you during your franchise term. It shall remain the property of Raine & Horne at all times.

Sales Manual

At Raine & Horne our vision is to work alongside our Franchisees to create a team that is strong and successful in today’s competitive market.

Human Resource Manual

HR Manual is the cornerstone to the development of the Raine & Horne franchise system and is on loan to you during your franchise term. It shall remain the property of Raine & Horne at all times.

Employee Manual

Employment Handbook is designed to acquaint you with some of the policies and procedures of Raine & Horne. It explains some of your responsibilities and benefits as an Employee, and ensures compliance with the business franchise system, statutory regulations, moral obligations, fairness and flexibility.

Operation Manual

It is within the pages of this Operations Manual and other company Manuals the details of the system lie. The details of how we operate our business, what sets us apart from our competitors and what makes us Raine & Horne, are all explained for you and every other Franchisee to follow.

Marketing Manual

This Marketing Manual is the cornerstone to the development of the Raine & Horne franchise system and is on loan to you during your franchise term. It shall remain the property of Raine & Horne at all times. It includes all the necessary information and instructions on the Raine & Horne system as referred to in your Franchise Agreement.

Issues and Crisis Manual

In the event of an issue or crisis at Head Office, State Offices or at the office of a Raine & Horne franchisee, senior management are likely to be involved in managing a number of different matters in a very short space of time....

Public Relations Manual

PR is a great way to manage how the public (such as vendors, buyers, landlords and tenants) view your business. The best way to do this is through the media - print, TV, radio and Internet – because it reaches many people and is not considered to be paid advertising...

Marketing Resource Manual

Innovative marketing ideas to make your business the first call for buyers and sellers.


Extras

There is an extras section that includes informative white papers, downloads, media releases and a very useful forum called the Water Cooler where team members can leave ideas, ask questions and make comments.




"Your comments on the entire knowledge base or individual pages are welcome and will ensure that this is a living document." Angus Raine, CEO Raine & Horne.

You can access each manual from the Manuals section in the left hand navigation column or simply type in a search request in the search box and press search/go.

Additional features can be found under the Extras heading in the left hand navigation column. The marketing resources option will give you copies of brand advertisements and information. The styleguide is there as are media releases.

image:icon_leg.jpg


Please note that all contributions to Rhknowledge may be edited, altered, or removed by other contributors. If you don't want your writing to be edited mercilessly, then don't submit it here. You are also promising us that you wrote this yourself, or copied it from a public domain or similar free resource (see Project:Copyrights for details). DO NOT SUBMIT COPYRIGHTED WORK WITHOUT PERMISSION!